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2022 Excellence in Customer Service Award Winners | Organization of the Year |

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BrüMate strives for the ultimate customer experience. Information for all of your FAQs, track your package, find the perfect fit, and learn how to become a BrüMate VIP!

BrüMate Help Center

We are excited to offer new options to personalize your BrüMates!

We know you have a lot of questions so we created a helpful FAQ page for Personalization.

^^ Check out this page and let us know if you have any questions. We have BrüGurus standing by to help!

Personalize your Brü info.

Thanks for ordering with BrüMate!

When your order ships, you will receive tracking information via email. You can also track your order via the BrüMate Shipping Dashboard. 😎

Cheers!

Has my order shipped?

Thank you for reaching out!  

Like many other companies, we are experiencing supply chain delays that do not allow us to provide a definite restock date for out-of-stock items.

We highly recommend signing up to be notified when the product you are looking for is restocked. You can do this through the product page on our website!

If the item is not in stock by the time you need it, we would also encourage you to consider purchasing a BrüMate E-Gift Card.

Please let us know if you need anything else. We appreciate your understanding!

When will you restock an item?

To ensure the fastest order fulfillment possible, BrüMate utilizes multiple fulfillment warehouses. Because of this, some orders may arrive in multiple packages with different shipping labels.

If you purchased multiple items and only received part of your order, please verify the items listed on the packing slip (included in your package). If some of your items are not listed on the packing slip, they are likely still in transit from a separate warehouse. Please allow an additional 3-5 days for this second package to arrive.

If there are items listed on your packing slip that are missing from your shipping box, please select No, I need more help and provide our team with the following information for a claim. Our agents are happy to help!

 - Order number
 - Photos of all items you did receive
 - Photos of the bottom of each product box
 - Photo of packing slip
 - Confirmation of shipping address

Please note: Parcel Protection, Personalization Charges, and Gift Cards cannot be shipped and will not be reflected on a packing slip.

Thank you for choosing BrüMate!

I only received part of my order.

We are sorry that you need to return your BrüMate, but we'll ensure this process is as stress-free as possible going forward!

A few quick tips before beginning a return:

If your item is damaged or you have a warranty issue that needs to be handled, please review our warranty policy and provide our agents with all necessary warranty information before beginning a return. 

For USA returns, please review our Domestic Return Policy & Domestic Exchange Policy. Once reviewed, please begin your return/exchange through the BrüMate Returns Portal.

For International returns, please review our International Return Policy. To begin a return, please provide our agents with your order number and confirm the product(s) needing to be returned.

Return Information.

Visit the BrüMate Help Center for answers to our most-asked questions! 

Learn more about Parcel Protection, Products, VIP Program, FAQs, Shipping, Discounts, Payment, Returns, Personalization, and more. 

Pro Tip: Utilize the search bar to easily find what you're looking for!

Our BrüGurus are standing by to assist further if needed.

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