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Gift ExchangesUpdated 8 days ago

We are happy to offer gift exchanges! Don't worry, the person who gifted you the BrüMate will not know you exchanged it.

You can return your BrüMate in exchange for an instant credit through the BrüMate Gift Exchanges portal.

In order to return your gift, you will need the order number, shipping zip code, and full name on the original shipping label. We understand that you may not have this information and our Customer Experience team is happy to help supply this information.*

Once you have set up your return, you'll receive a prepaid return label and an instant credit (gift card) to put towards a new order on our website. Enter the code during checkout, place your order, and your new BrüMate will be on its way!

Please note that purchases not made through our website are not eligible for return or exchange. We apologize for any inconvenience.


*If you need this information, please email [email protected]rumate.com and provide as many details as you can for the following:

  • First and last name of the buyer (include any other names)
  • Email address of the buyer
  • Shipping address, including zip code


Parcel Protection, Final Clearance Items, and Select Items Are Non-Returnable

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