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Valentine's Day 2023Updated 13 days ago

Will my order arrive by Valentine's Day?

BrüMate wants to ensure that you receive your Brüs in time. The earlier you place your order, the more likely it will arrive by February 14. 

Please remember that BrüMate is not responsible for unexpected carrier delays. We suggest getting your shopping done as soon as possible during this busy season!

For domestic orders, we recommend ordering by the dates below using our available shipping options.

VALENTINE'S DAY 2023 - U.S. SHIPPING DEADLINES

STANDARD ORDERSPERSONALIZED ORDERS
SHIPPING METHOD
LAST DAY TO ORDER
 LAST DAY TO ORDER
 U.S. Economy Shipping *
 Wednesday, February 1 - 
11:59 p.m. PT
Monday, January 30 - 
11:59 p.m. PT
 U.S. Express Shipping *
Wednesday, February 8 - 
10 a.m. PT
Monday, January 30 - 
11:59 p.m. PT

U.S. shipping estimates are based on carriers for the contiguous U.S. and do not apply to Hawaii, Alaska, and outer lying islands. At this time, we cannot guarantee holiday delivery for international or non-contiguous U.S. orders. 

** Orders placed after the deadlines are not guaranteed for delivery by 2/14.

In a pinch? A BrüMate e-gift card always makes the perfect gift!


Where can I track my package?

You can track your order using our BrüMate Shipping Dashboard or by clicking the link provided in your “Your Order Has Shipped” email.


Do you offer a Valentine's Gift Guide?

We do! Visit the BrüMate Valentine's Day Gift Guide

We also offer a BrüMate Blog for hacks, gift ideas, recipes, and more!


I want to Personalize my BrüMate. Are there Valentine's options?   

Yes, we offer Valentine-themed icons in addition to our year-round standard icons! Visit the BrüMate Personalization Collection to begin customizing.

If your order includes a personalized item(s), please accommodate for longer fulfillment times. Your entire order will ship in full, including non-personalized items. See our Personalization FAQ for more information.


Can I gift a BrüMate Gift Card for the Valentine's Day?

Yes, we do offer e-Gift cards! Gift cards are issued to the email address the order is associated with. If you would like to send a gift card to someone directly, we recommend placing an order for the gift card only and checking out under the gift recipient's email address. 

If the e-Gift card is issued to your personal email address, it cannot be transferred and re-sent to a different email address. If this happens, you can print the e-Gift card or forward the email to the gift recipient.

If you are having trouble with your e-Gift card purchase, please reach out through the live chat bubble on our website or via email to [email protected] for assistance.


Does BrüMate offer gift wrapping?

We do not offer gift wrapping at this time. However, you can add a gift note to your order at checkout!

Your order will arrive in a bubble mailer or box, depending on the size of the order. Products will be packaged in individual boxes for easy wrapping and gifting.


I am purchasing a gift for Valentine's Day. Do you offer gift exchanges?

Yes, we do! Gift Exchanges are eligible for orders placed through the BrüMate website. Exchanges must be made within 30 days of your purchase.

Please provide the gift recipient with the order number, shipping zip code, and full name on the shipping label to ensure their gift exchange can be processed smoothly. This information can also be found on the packing slip* inside the delivered package.

Once the order number is obtained, they can begin an exchange through the BrüMate Gift Exchanges portal.

*Packing slips do not include any pricing or payment information.


What is your return policy?

Please see our Domestic Return Policy or International Return Policy for details on how to begin a return in your area.


Do you offer price adjustments for purchases made before or after a sale?

We do not offer price adjustments at this time. To take advantage of a promotional offer, please ensure your order is placed while the promotion is running.


Are there any exclusions to sales, discounts, or promotions?

Exclusions may apply to promotions. Free shipping is only eligible for U.S. orders of $50 or more after discounts and before taxes have been applied. Some discount codes also may have exclusions. Please see our discount exclusions for more information.

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