Cashback FAQUpdated 15 days ago

How do I qualify for 20% cashback?

If you signed up on our popup, you'll need to click the link emailed or texted to you in order for the 20% Cashback to apply to your order. Cashback will only be applied by clicking through the link in your email or text message. 

Qualifications for 20% Cashback:

• You are a first-time customer
• No other discount codes are used - if a discount code is applied, you will not qualify for 20% cashback
• CashBack offers are not applicable to shipping protection, gift cards, personalization charges, Collaborations, Coolers, Paragon Hydration Packs and Systems, and bundle + sets purchases
  
  

I signed up on the pop-up but never received my 20% off discount?

This offer is not a 20% discount, rather it is for 20% cash back. Please check your inbox after a qualifying purchase, where you will receive an email to redeem your CashBack. You just need to complete the CashBack redemption form, and then you can select your preferred CashBack redemption method. You can choose to redeem your CashBack as either a Visa prepaid card or as a BrüMate gift card.

Why is there a holding period to receive my cashback?

We trust you, but to ensure that fraudsters don't take advantage of the CashBack system, there is often a holding period that corresponds to the return or refund period.

How long does it take to get my bonus gift card?

As soon as you confirm your selection, we will provide you with details about your bonus gift card. If the brand has a return period, you will have to wait 30 days to be able to use your gift card.

How do I use my bonus gift card?

Purchase anything from our site and enter your gift card number on the checkout page. Make sure to use the same email address when purchasing.

How long does it take to get my Visa prepaid card?

As soon as you confirm your selection, we will provide you with details about your Visa prepaid card. You will have to wait 30 days to be able to use your Visa prepaid card.

Where can I use this Visa prepaid card?

Anywhere that accepts Visa, which is over 44 million merchants in more than 200 countries and territories.

Where can I check my balance and statement on my Visa prepaid card?

Once you select a Visa prepaid card, we will send you an email with a secure link to the details of your card. For statement details, please email us at [email protected] with the last four digits of your Visa prepaid card.

When I tried to use my Visa prepaid card, it was declined. What can I do?

This card is like any other Visa debit card and may be refused due to several reasons. Check that your card still has a sufficient balance. Also double check that you added the correct card number, name, and address. If you are still experiencing issues, please email us with all the details of your charge at [email protected] and we will be happy to help!