How do I file a warranty claim?Updated 8 months ago

You can read the full BrüMate warranty before filing a claim. 

If you need to file a warranty claim, please contact us with the following information: 

• First and last name
• Email address
• Phone number
• Product being returned
• Reason for warranty claim
• BrüMate order number - If your item was purchased through a retailer, please provide us with a photo of your receipt
• Photo/video of warranty issue 
• Shipping address

Our agents are happy to assist! We want to be sure you are enjoying your BrüMate drinking experience.

Things to note before beginning a claim: 

• Some products are not eligible for warranty replacements. Please review the full BrüMate warranty before filing a claim. We offer a 60-day warranty on cosmetic/accessory damage.
• If a replacement accessory will resolve the warranty claim, the claim will not be eligible for an entire replacement unit as well. Replacement accessories are available in a universal color to match all compatible BrüMates. 
• Some colors may not always be available, in which case a comparable replacement part or product would be offered.
• The BrüMate Warranty covers product defects and does not cover accidental damage from misuse of the product.
• Many claims can be resolved through troubleshooting. If this is the case, the claim will not be eligible for a replacement or refund.
• Additional information may be required to complete a claim.