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Frequently Asked Questions

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Answers to your FAQs!



Become a dealer today!

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Learn more about our warranty and how to file a warranty claim.

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Bulk Orders

Please reach out to [email protected] for more information on bulk orders and to begin your bulk order project. We are also happy to provide discounts for bulk orders over $1,000! Note: Bulk orders incur bulk shipping rates and fulfillment times.

Donation Requests

We believe in giving back to the community and supporting causes close to our hearts. At this time, we work with specific charities and do not currently take outside donation requests.

Shopping Locally

BrüMates are available in hundreds of retail partners! Find a BrüMate retailer near you. We don't have access to retailers' inventory levels, but they sure do! Give them a call to see if your desired Brü is in stock.

Our Commitment to Sustainability

At BrüMate, sustainability has been our focus from the start by reducing the use of single-use plastics. Learn more about our commitment to sustainability as our company continues to grow.

How to Subscribe/Unsubscribe to Emails and Texts

To subscribe to text alerts, text BrüCrew to 66415. A signup link can be found at the bottom right of our website to subscribe to the email newsletter.


Yes, we offer pre-orders on select items! Pre-orders are typically available on popular items that are taking a bit longer than others to restock. If an item is available for pre-order, it will be noted on the product page. If you are placing an orde