Gift ExchangesUpdated 8 months ago

We are happy to offer gift exchanges! Don't worry, the person who gifted you the BrüMate will not know you exchanged it.

You can return your BrüMate in exchange for a gift card through the BrüMate Returns portal. In order to return your gift, locate the words "Received a gift?" and click "Start Here". 

To return your gift, you will need to provide the original order number, shipping zip code, and your email address. We understand that you may not have all this information and our Customer Experience team is happy to help supply this information.*

Once you have set up your return, you'll receive the option to return to a Happy Return Bar location or use a provided return label to ship the return back to us. Return labels may incur processing fees.

Once your return is received and processed at our warehouse or a Happy Return Bar location, you will receive a gift card to put towards a new order on our website. Enter the code during checkout, place your order, and your new BrüMate will be on its way!

Please note that purchases not made through our website are not eligible for return or exchange. We apologize for any inconvenience this may cause.

*If you need this information, please contact us and provide as many details as you can for the following:

• First and last name of the buyer (include any other names)