How do I return my BrüMate?Updated 8 months ago

Head to the BrüMate Returns Center to initiate your return within 30 days of your purchase! All returns must be unused and in their original packaging.

During the returns process, you will be given the option to refund to a gift card for store credit or refund to your original payment method. This option is provided per product, so you do not have to select the same refund method for all products within the same order. If you would like to make an exchange, we recommend selecting the option for store credit to avoid any refund delays to your original payment method.

Once you select the items you would like to return, you must select a return method. We have partnered with Happy Returns to provide as many Return Bar locations near you as possible. If you do not have a Return Bar near you or you are returning a bulk item/order, you can choose to initiate a return via mail through a prepaid return label. Processing fees will apply for returns that are not sent back through a Return Bar. 

If you choose to make an in-person return at a Return Bar:
You will receive a unique QR code via email to use at the Return Bar. For IOS users, this QR code can be saved to your Apple Wallet for convenient access when you're making the return. Once you select an in-person return with Happy Returns, the nearest Return Bar location(s) are presented, along with a link to locate other Return Bars depending on your preference. 

Your QR code can be used at any Return Bar. Once you bring your items to your preferred Return Bar location, the Return Bar associate will scan your QR code to initiate your return and refund. You will receive your refund instantly after the return is initiated at the Return Bar. 

If you choose to return your items via mail:
You will need to download and print the provided return label. Once you have your label printed out, please attach it to your package and drop it off at the proper carrier location. When dropping off your return, you should receive a receipt from the carrier. Please keep the receipt for reference until your return has been processed and received at our warehouse in case your return is delayed in transit.

Processing fees will apply for returns that are not sent back through a Return Bar. Some items, including coolers and bulk purchases of 10+ items, are not eligible for Return Bar returns and must be sent back with a label. Once the return is shipped back, please allow 14 business days for the item(s) to be delivered and inspected at our warehouse. Your refund will be initiated once your return is inspected and processed at our warehouse.

Things to note when beginning a return: 

• We do not offer instant exchanges, but the returns process is exchange-friendly! If you'd like to exchange, we recommend choosing the store credit refund method. As soon as your return is dropped off at a Return Bar, you will be issued a credit to purchase the item you would like to exchange for on our website.
• Some Return Bar locations also offer discounts through the Returns portal. The merchant can assist with these offers when you arrive with your return. These offers are not provided by BrüMate.
• After you initiate your return online, you can change your return method by opening your return confirmation email and clicking “Change your selected return method.”
• If you need to change your refund method, please contact us for assistance.
• Refunds do not include shipping costs.
• Refunds to the original payment method typically take 3-5 business days for banks to process once we issue the refund. If you don't see your funds back on the original form of payment after 5 business days please feel free to contact your bank/credit institution for an update.

Personalized BrüMates, Green Shipping Protection, Mystery Boxes/Items, Final Clearance Items, and Other Select Items Are Non-Returnable. Bundles must be returned in full.