Filing a claim can be done very quickly through the Green Protection Claims Dashboard. Be sure to check the status of your shipment before starting a claim!

<h4 dir="ltr" id="isPasted">How do I file a claim with Green Shipping Protection?</h4>Filing a claim can be done very quickly through the <a class="fr-strong" href="https://reorder.corso.com/" rel="noopener noreferrer" target="_blank">Green Shipping Protection Claims Dashboard</a>. You can choose to reship or refund when filing a claim.Be sure to check the status of your shipment before starting a claim! <a href="https://www.brumate.com/pages/track-my-order" rel="noopener noreferrer" target="_blank">Track Your Package Here</a>.<h4 id="important-notes-for-filing-your-claim">Important Notes For Filing Your Claim:</h4><ul><li style="font-family: Verdana, Geneva, sans-serif;">You&apos;ll need your Br&#xFC;Mate Order ID (this starts with BM) and the order&apos;s zip code.</li><li style="font-family: Verdana, Geneva, sans-serif;">Once you submit a claim, please anticipate a response to your email within 1 business day. If you have not received a reply, please check your spam inbox!</li><li style="font-family: Verdana, Geneva, sans-serif;">If your order does not have Green Shipping Protection, please file a claim with the carrier directly.</li><li style="font-family: Verdana, Geneva, sans-serif;">Br&#xFC;Mate is not liable for any lost, stolen, or damaged items during shipping. Please reach out to our customer experience team for more assistance.</li><li style="font-family: Verdana, Geneva, sans-serif;">Additional information may be required to complete your claim.</li><li style="font-family: Verdana, Geneva, sans-serif;">Large item and bulk orders may require longer waiting periods before claim eligibility.</li><li style="font-family: Verdana, Geneva, sans-serif;">Claims must be filed within 60 days of order delivery.</li></ul>See our <a class="fr-strong" href="https://brumate.gorgias.help/en-US/green-shipping-protection-faq-273696" rel="noopener noreferrer" target="_blank">Green Shipping Protection FAQ page</a><a href="https://brumate.gorgias.help/en-US/file-a-claim-273695" rel="noopener noreferrer" target="_blank">&#xA0;</a>or <a class="fr-strong" href="https://brumate.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">reach out to our customer experience team</a> if you need additional support with your protected order.

File A Claim

Green Shipping Protection is premium package protection for your BrüMate order that calculates your carbon footprint and the cost to offset it at checkout.

<h4 dir="ltr" id="isPasted"><img src="https://uploads.gorgias.io/Aa90l7E0Yj2JWorj/Ig1-01-43a972ed-0fe3-472d-a448-08874d7e59a8.png" style="width: 300px;" class="fr-fic fr-shadow fr-dib"> What is Green Shipping Protection?</h4>Green Shipping Protection is premium package protection for your Br&#xFC;Mate order that&#xA0;calculates your carbon footprint and the cost to offset it at checkout. For about 1% of your order total, you can opt-in to have 100% of carbon emissions associated with the order offset, and the order will be fully protected against theft, damage, and carrier mishandling. Carbon offset funds will be contributed to carefully selected projects in partnership with Cool Effect, a nonprofit whose projects are 100% scientifically verified and ethically proven.When you add Green Shipping Protection at checkout, you can easily file claims for lost, stolen, or damaged items in the unfortunate case any of these issues arise. When you file a claim, it will be reviewed for approval by the Br&#xFC;Mate team for a reorder or refund within 24-48 business hours. Additional information may be required to complete your claim.Note: If your order does not have Green Shipping Protection, Br&#xFC;Mate is not liable for any lost, stolen, or damaged items during shipping. <h4 dir="ltr" id="how-much-is-green-shipping-protection">How much is Green Shipping Protection?</h4>Green Shipping&#xA0;Protection rates are calculated during the checkout. Green Shipping Protection quotes will be shown during checkout under your order total, if available. Protection price varies on the items and quantities in your cart. <h4 dir="ltr" id="do-i-have-to-purchase-green-shipping-protection-on-my-order">Do I have to purchase Green Shipping Protection on my order?</h4>Nope. You do not have to purchase Green Shipping Protection on your order. If you opt-out, please keep in mind that Br&#xFC;Mate is not responsible for any lost, stolen, or damaged packages that occur while in transit.You can opt-out of Green Shipping Protection during checkout.

Green Shipping Protection FAQ

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