File A ClaimUpdated 2 years ago

How do I file a claim with Green Shipping Protection?

Filing a claim can be done very quickly through the Green Shipping Protection Claims Dashboard. You can choose to reship or refund when filing a claim.

Be sure to check the status of your shipment before starting a claim! Track Your Package Here.

Important Notes For Filing Your Claim:

• You'll need your BrüMate Order ID (this starts with BM) and the order's zip code.
• Once you submit a claim, please anticipate a response to your email within 1 business day. If you have not received a reply, please check your spam inbox!
• If your order does not have Green Shipping Protection, please file a claim with the carrier directly.
• BrüMate is not liable for any lost, stolen, or damaged items during shipping. Please reach out to our customer experience team for more assistance.
• Additional information may be required to complete your claim.
• Large item and bulk orders may require longer waiting periods before claim eligibility.
• Claims must be filed within 60 days of order delivery.

See our Green Shipping Protection FAQ page or reach out to our customer experience team if you need additional support with your protected order.