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International Returns

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Learn more about returning an international order.

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What is your return policy for international orders?

BrüMate is happy to accept international returns for unused items in their original packaging within 30 days of the order's delivery date. BrüMate does not provide prepaid labels for international returns, but our team is available to assist!

How do I start an international return?

If you live outside of the United States, please contact our Customer Experience team via email: [email protected] to help set up your return!. The team will provide an RMA number and instructions on where to send your return.

What is the status of my international return?

Once your return has been delivered back to the BrüMate warehouse it can take approximately 7 days before the return is processed and refunded. You will receive an email as soon as our team has processed your refund! If it has been more than 14 busin